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COVID-19 Update: Sorry but due to limited staff we have taken the difficult decision to suspend our phone service and ask that you email sales@interBALLOON.com for the quickest response. Thank you for your understanding and stay safe! - interBALLOON team.

COVID Update: Sorry but due to limited staff we have suspended our phone service and ask that email sales@interBALLOON.com for the quickest response. Thank you and stay safe!

Refund Policy

Late Delivery

VERY IMPORTANT: If for some reason (excluding adverse weather, strikes, blockades or natural disasters) a delivery attempt has not been made on your preferred day or before your preferred time we will refund you either a minimum of £5 or if more the actual cost of the delivery you paid. We do not under any circumstances refund you in full.

Deliveries to all third party locations and hospitals are excluded from this.

Refunds for late delivery sent by 1st Class mail cannot be given.

Deliveries to some remote Postcodes can take up to 2-3 days and refunds will not be given for late deliveries in these cases. We have a comprehensive list of post codes effected on our Terms & Conditions.

My Balloon Looks Under Inflated

Helium is sensitive to temperature changes and if the balloons were to be stored in cold temperatures whilst in transit they might appear under inflated upon delivery. The problem can be resolved by putting the balloon somewhere warm this will cause the helium to expand and the balloon to look fully inflated again.

If something goes wrong

Once dispatched all deliveries except for 1st Class Post are guaranteed to arrive before a certain time. We use a combination of Royal Mail Special Delivery and Courier Delivery.

However for reasons beyond our control sometimes these deliveries arrive late or damaged and in rare occasions they never arrive at all. If this is the case you are entitled to the following refunds.

Missing or Damaged Goods

If a item is missing from your order we will replace it. If this is not acceptable a partial refund will be offered to the value of the missing item.

Due to the perishable nature of our helium-filled balloons, if an item is damaged/deflated/burst we will require photographic proof and will despatch a replacement as soon as possible. If this is not acceptable a credit note or refund may be offered for the cost of the damaged balloons only, we do not in any circumstance give a refund for any fully inflated balloons, extra gifts or the cost of the delivery.

Damaged or missing goods must be reported to us in within 3 days of the balloons arrival.

Lost or undelivered Orders

If your order has not been delivered and a "while you were out" card has not been left we can only presume it has gone missing. In circumstances like this we will only ever resend the order. We will not give you a full refund. Obviously we understand that a redelivery of a balloon may not be appropriate so we will offer you an alternative design and delivery date to suit.

We will attempt to make a claim for all lost items and in some circumstances we may need your full support to prove the loss.

Please note if the item was sent by 1st Class Post we are unable to make a claim for 15 days after postage as your order could still end up being delivered.

Lost items must be reported to us in within 5 days of the preferred delivery date.

Complaints

If you have a complaint about our service please contact us as soon as possible so we can put into action a fair, confidential and effective complaint procedure. If your query concerns damage or non delivery of your order we will give the matter particular urgency and investigate the given circumstances fully.

We endeavor to respond to all complaints within 1 working day and resolve complaints within 3-4 working days.

Why Choose interBALLOON?

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We Love Balloons

With over 1000 Balloon Combinations all at blooming great prices.

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Real Balloon Shop

Yep, that's right we are a real hard working High Street Balloon Shop selling online since 1999.

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Free Delivery

Free delivery available as well as Pre 9am, Pre 10.30am, Pre 12noon and Saturday services.

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Extra Gifts

Customise your order to your heart's content with our huge range of unique extra gifts.

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