Terms & Conditions
- Important Points
- Order Amendments
- Order Cancellations
- Order Payment
- Our Delivery Methods
- Your Delivery Address
- Delivery Problems
- 3rd Party Locations
- Leave Safe / Neighbour
- 1st Class Post
- Postcode Restrictions
- Satisfaction Guaranteed
- Balloon Availability
- General Terms
We rely on both the Royal Mail and DPD courier to deliver our balloons, although the success rate is really high at 94%-97%, some deliveries unfortunately do arrive late, and therefore we do not guarantee preferred delivery dates or times, so please bear this in mind when ordering, we recommend that, if possible, you send your balloons to arrive the day before you need them. For more information, please refer to our Refund Policy.
If you order after 12noon on a Saturday, the earliest your order can be delivered is on Tuesday.
We highly recommend —especially for large orders— that you give us as much notice as possible to ensure we have the stock available.
It is vital that you supply as much information with your order as possible, including an active email address and a daytime telephone number, just in case there are any problems.
Once you have submitted your order you should be taken to a "Thank You" screen giving you the main details for your order. You will also receive an auto-generated email response confirming your order and providing you with a direct link to our Tracking Facility.
If you do not receive this notification, please check your spam filter. If you still can't find your confirmation email you must contact us immediately as we may not have received your order.
If you need to advise us of any changes to your order, please get in touch at least one full working day before the day of despatch to allow us to respond in time.
During our peak periods around Valentines Day, Mothers Day and Christmas we require at least three full working days' notice to fulfil your amendment request.
If an amendment request is received too late, we will of course endeavour to still make the changes requested but we cannot guarantee it.
If you need to cancel your order, please get in touch at least one full working day before the day of despatch to allow us to respond in time.
During our peak periods around Valentines Day, Mothers Day and Christmas we require at least three full working days' notice to fulfil any cancellation requests.
If a cancellation request is received too late we may be able to prevent your order from being despatched. Similarly, if your delivery is en route we may be able to prevent it but we cannot guarantee it.
All orders cancelled with sufficient notice will incur a 2.5% cancellation fee to cover the card processing fees and the additional administration involved.
All refunds for cancelled orders will made within three working days of the cancellation request being received.
All prices stated include service and one of our delivery options as standard. There are no hidden charges.
interBALLOON accepts all major credit and debit cards including Visa, MasterCard, American Express, Delta, Maestro, Solo, Electron & JCB.
Please note that interBALLOON.com is a service operated by www.TRRS.org Ltd (Registered in England, Company Number 5359299).
All prices are quoted in UK Sterling, and this is how we will charge your card. For customers placing orders from outside the UK your card company will take care of any exchange facilities through your statement.
We reserve the right to refuse any orders which remain unpaid, appear fraudulent or for which we are not completely satisfied with.
Payment will be taken at the time of your order, irrespective of the delivery date.
We offer a comprehensive array of delivery methods all at different costs and levels of guarantee and refunds. It is important to the smooth running of our service that you understand the differences and chooses the most appropriate service for your needs.
- Royal Mail 1st Class Post
- Royal Mail Tracked 24
- Royal Mail Special Pre 1pm
- Royal Mail Special Pre 9am
- DPD Next Day
- DPD Pre 12
- DPD Pre 10.30
- DPD Saturday
- DPD Saturday Pre 12
- DPD Saturday Pre 10.30
To achieve all our various delivery options, we use a combination of Royal Mail and DPD couriers.
Please note if the delivery method selected on your order doesn't match the delivery address, we reserve the right to either contact you for additional payment, cancel the order or send your order using the most appropriate delivery method available to us at the time.
We also reserve the right to use different methods of delivery if due to operational requirements it becomes necessary.
To achieve our greatest efficiency, we require full and concise addressing details. It is most important for every order to contain the fullest, normal address details. THE MOST IMPORTANT DETAIL IS THE ADDRESS POSTCODE.
Provided full address details are supplied, as requested, all deliveries should be made very precisely.
We cannot be responsible for any problems, which occur because of incorrect information. If a totally incorrect address is supplied, an old address for the recipient or the wrong number in the road for example, the delivery will be made to that address. We will not be responsible for leaving at the address as given.
From time-to-time, situations may occur which will influence our ability to provide the same high level of service. You as the customer would be kept informed, at the earliest opportunity and alternative action may need to be agreed. Examples of this type of problem are 1) Delays or suspension of the chosen delivery company's service 2) Adverse weather 3) Civil unrest 4) Strikes 5) Fuel shortages 6) Communications failures 7) Acute material shortages. Placing an order with us means the acceptance of reasonable alterations and delays to our service under these conditions.
3rd Party Locations
These premises would include Hotels, Hospitals, Business, factory/office block, golf club, function room, wedding reception, hotel, hospital and many other non-domestic situations.
The main problem is that people move around. We can only deliver to a person if they are in the location we are told they should be in. If an order is sent to someone at a hotel and they have left early, we cannot be responsible. The gift will be left at that location, and it becomes the responsibility of the recipient to collect it.
We must emphasize that your delivery will be made to the nearest point in the location that is allowed. We cannot be responsible should your order then not be made available to the intended recipient.
Leave safe or with a Neighbour
Due to the perishable nature of our goods all our deliveries except for Royal Mail's 1st class post and Special Delivery services are sent with instructions to leave safe or with a neighbour if no-one is in.
Royal Mail 1ST CLASS POST
The Royal Mail advises that: First Class post does aim for delivery by the next working day. However, it is not a guaranteed next day service so if we're able to we'll always despatch your order two days prior to your requested delivery date to ensure that they are not delivered late.
PLEASE NOTE: We do not deliver to Northern Ireland or the Channel Islands.
Due to limitations imposed by our chosen courier companies, delivery to the following postcodes has some quirks:
Cannot deliver at all:
- IM (Isle of Mann)
- IV40, IV51, IV55-56
- PA20, PA41-49, PA60-78
- KA27, KA28
Can only be delivered by Royal Mail's Special Delivery Pre 5:30pm service:
- AB10-AB16, AB21-AB30
- G83, G84
- KY8-KY10, KY14-KY16
The goal we have set ourselves at interBALLOON is to make every customer a satisfied customer. All our balloons are guaranteed to last for 5 days (with most lasting well beyond that).
To ensure that your balloon arrives in a timely fashion, please check that all information entered on the order form is complete and accurate.
Availability of Balloons
In the unlikely event of any unavailability of your chosen balloon, we undertake to contact you first to discuss the order or if time constraints dictate we will fulfill your order with the closest matching balloon available of at least the same value.
All copyrights, trademarks and other intellectual property rights in the design and content of this web site are reserved to us and our licensors. Any copying of the design or contents or other unauthorized use will infringe our rights.
This website may from time to time contain links to other web sites on the Internet. We are not responsible for the availability or content of those web sites.
Nothing in these conditions affect your statutory rights.
These terms and conditions shall be governed by English law and the parties hereby agree to submit themselves to the exclusive jurisdiction of the English Courts.